At West Virginia University we have been on a “Journey to Excellence” for the past two years. As we strive to achieve a culture of excellence in everything from employee engagement and patient satisfaction to targeted clinical outcomes, we have made significant investment in training and coaching our leadership group.

Ann facilitated ten “Coaching for Excellence” clinics for approximately 300 of our leaders in which she provided expert, insightful training specific to conducting effective performance conversations. The response from attendees was overwhelmingly positive and many felt these sessions to be among the most helpful they had attended. As one who has been in multiple management roles throughout my career, I thought I knew every concept and tactic in the book. Not so! I walked away from one of Ann’s sessions with renewed confidence in my ability to have truly meaningful performance discussions with my employees.